FAQ
Our play mats consist of one fabric cover with two side zip openings, and two natural latex foam inserts.
Play mat covers: either 100% organic cotton or vegan leather (our Everywhere Mats). The cotton covers are GOTS certified organic, and the Everywhere covers are OEKO-TEX certified, water based micro fiber PU leather
Foam inserts: both foam insert options are 1” of 100% natural dunlop latex foam. The Classic is Oeko-Tex certified, and the Organic is GOLS certified.
The waterproof cover sets are optional, and come as a set of two zippered covers. The waterproof covers are 100% bamboo jersey fabric and Oeko-Tex certified.
The bottom of the outer cover is made with the same fabric as the top (either 100% cotton or vegan leather depending on mat type). Unlike the top, the bottom has a crease down the middle of the mat where the two foam pieces meet.
Latex foam is a natural foam rubber that's manufactured using sap from the rubber tree. It is 100% natural, non-toxic, untreated with flame retardants, anti-bacterial, self-ventilating, biodegradable, and non-allergenic. It is the perfect consistency for a soft but firm play surface. You can read more about latex foam here.
Because our latex foam is made without any synthetic chemicals, the final product often has slight variations in appearance that do not affect quality, performance, or durability in any way. It is common for small tears and bubbles to form during the baking process, and any discolorations you may notice are the residuals of burnt latex sap. These imperfections are the natural result of clean manufacturing, and are undetectable once the foam is inserted into the play mat cover.
Though the materials are safe, this specific product is not intended for sleep. The mats are 100% breathable and self-ventilating, but they have not been treated with flame retardants as required by sleep products. As a reminder, if your child does take a nap, you should not leave your child alone sleeping on the mats.
Cotton mat cover: To wash, unzip the cover on the sides and remove the foam inserts. Machine wash cold with mild detergent using a gentle cycle. If your cover was loose with room to shrink, feel free to dry with low heat. Once shrunken, it will stretch out with play for the perfectly snug fit. If your cover already fits the foam nicely, please hang-dry or tumble dry using no heat. Do not use fabric softener or chlorine bleach.
Vegan leather cover: Our Everywhere mats can be wiped clean with any chemical-free cleaner.
Foam inserts: Natural latex foam is not water resistant. Please do not attempt to wash them, but instead spot clean with mild soap and water. We also offer add-on waterproof cover sets to help preserve against spills. In the case that you need a foam replacement, please check our product listings. If you need just one foam replaced instead of the whole set, please reach out to support@tokimats.com
Absolutely. We want to make sure you appreciate the quality of the foam, and that your kids love it too! You can get a free sample here, shipping costs not included.
We try to ship orders quickly, but depending on sales volume, fulfillment may take up to 10 business days from our warehouse in Tarzana, California. If you need an item faster, please contact us at support@tokimats.com with a special request and we will do our best to accommodate the expedited shipping time.
We offer FREE shipping to the contiguous United States, and calculated shipping rates to most countries worldwide.
Our international shipping rates calculate all duties and customs fees upfront so there are no hidden costs upon delivery.
We also ship to Hawaii, Alaska, and APO addresses, but they are excluded from the free shipping promotion. Rates to these states are much higher than the other contiguous states, so we are unable to offer free shipping.
All of our materials are imported from abroad from our manufacturing partners in India, Sri Lanka, and China.
All of our products are then reviewed for quality assurance, assembled, and shipped from California, USA.
The fastest way to reach us is by emailing support@tokimats.com. Otherwise, you can DM on Instagram @tokimats. Or write to Toki Mats, 18960 Ventura Blvd #122, Tarzana, CA 91356. We look forward to hearing from you!
