FAQs

Materials

Our play mats consist of one fabric cover with two side zip openings, and two natural latex foam inserts. The waterproof covers are optional, and come as a set of two zippered covers. The outer cover is 100% cotton fabric. The inner foam is 1” of 100% natural dunlop latex foam. The waterproof covers are 100% bamboo jersey fabric.

The latex foam is 100% natural, non-toxic, untreated with flame retardants, anti-bacterial, self-ventilating, biodegradable, and non-allergenic. Latex foam is certified all natural foam rubber that is manufactured using sap from the rubber tree. To read more about latex foam, head over here.

Absolutely. We want to make sure you appreciate the quality of the foam, and that your kids love it too! You can get a free sample here, shipping costs not included.

The bottom of the fabric cover is similar to the top and is made from 100% cotton fabric. Unlike the top, the bottom has a fold down the middle where the two foam pieces meet, and does not have the toy loops or logo.

Yes, we made sure to only use child-friendly and safe materials in our manufacturing.

Patterned covers: The fabric covers are 100% cotton and chemical free.

Classic foam insert: The latex foam is TUV certified 100% natural, non-toxic, untreated with flame retardants, anti-bacterial, self-ventilating, biodegradable, and non-allergenic.

Organic foam insert: The latex foam is GOLS certified 100% organic, natural, non-toxic, untreated with flame retardants, anti-bacterial, self-ventilating, biodegradable, and non-allergenic.

Waterproof cover: The bamboo waterproof covers are OEKO-TEX certified non-toxic.

How To Care

Because Toki mats have two foam inserts, they are made to easily fold in half for storage. We recommend folding once to lay flat and store to avoid wrinkles, but you can also fold again and/or roll the foam. Rolling the foam and displaying in a cute basket is a customer favorite :)

Yes, the fabric cover is 100% cotton and machine washable. The fabric is not pre-shrunk, and should not be washed or dried in heat to avoid shrinkage. Please follow care instructions for proper maintenance.

Mat cover: The fabric covers are washable! To wash, unzip and remove the foam insert. Machine wash cold with mild detergent using a gentle cycle. Hang-dry or tumble dry; USE NO HEAT. Do not use fabric softener or chlorine bleach.

Foam insert: The latex foam is not water resistant. Please do not attempt to wash it. We offer waterproof covers to help preserve them. In the case that you need a foam replacement, please check our product listings.

The outer fabric cover and foam insert are not water resistant, however our bamboo waterproof covers are both water resistant and waterproof. Please use these covers to ensure the longevity of your mat.

Just like your cotton clothes, you can iron the wrinkles, steam iron, or play them out. The cotton gets softer with less wrinkles with each play.

Because the outer covers are not water resistant, they are also not mess resistant. Please refrain from eating or having art projects on the mats. These are intended for non-messy play!

Shipping

We ship orders twice a week out of San Francisco, California. If you need an item faster, please contact us at support@tokimats.com with a special request and we will do our best to accommodate the expedited shipping time.

No, unfortunately we only ship within the US at this time.

Things to Know

This product is not intended for sleep. Even though they are 100% breathable and self-ventilating, they have not been treated with flame retardants to keep the high quality. You should not leave your child alone sleeping on the mats.

Yes! We are currently working on our next line of designs. You can sign up for our newsletter and follow us on Instagram to be the first to hear updates. As always, if you have any feedback or requests for designs you’d like to see, contact us at support@tokimats.com

Our play mats were designed to turn any surface into a padded play area! They are easily portable and can adapt to any space. On carpet, they give you extra padding and stay perfectly in place. On wood floors, they add a much needed soft play space, but can be a bit more slippery with rough play.

The bottom of the mats are 100% cotton fabric, so they won’t remain 100% in place on slippery surfaces like wood. However, I personally don’t use them with a rug pad and readjust the placement when necessary. On surfaces like carpet, a rug pad is not needed.

Returns

We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a refund and place a new order.

Please contact us immediately as all damages must be reported within 48 hours upon receiving your order, and we will do our best to help you!

Contact

The fastest way to reach us is by emailing support@tokimats.com. Otherwise, you can DM on Instagram @tokimats. Or write to Toki Mats, 329 Primrose Rd. #642, Burlingame, CA 94010. We look forward to hearing from you!